TY - GEN
T1 - Towards A Data-Driven Innovation Business Model in Digital Government Services in Namibia
T2 - 2nd International Multidisciplinary Information Technology and Engineering Conference, IMITEC 2020
AU - Nakale, Bernhard
AU - Chikohora, Edmore
N1 - Publisher Copyright:
© 2020 IEEE.
PY - 2020/11/25
Y1 - 2020/11/25
N2 - Digital government services are supposed to efficiently and effectively deliver value services to citizens and businesses. Currently, the citizens in Namibia are not getting value propositions from the currently implemented e-government services as the services are not citizen-centric. In this setup, each Office, Ministry, and Agency (OMAs) has its own applications which are not linked to other Ministries, that is, they operate in silos. As a result, other related institutions cannot easily access and use of their peers' data to deliver service to the citizens. Therefore, a study on "Towards A Data-Driven Innovation Business Model in Digital Government Services: A case of Namibia"was carried out. The purpose of the study was to survey the challenges faced by OMAs in delivering citizen-centric services in digital government. The study used a sample size of 47 respondents to obtain data using a mixed-method approach; qualitative and quantitative methods. The data collected via a questionnaire was analyzed with a theoretical, thematic, descriptive and inferential statistical analysis within the IBM SPSS, while data collected through interviews were analyzed with thematic data analysis. The study focused on the IT departments/divisions within the following OMAs: Ministry of Home Affairs and Immigration (MHAI), Office of the Prime Minister (OPM), Office of the Auditor-General (OAG), and Ministry of Health and Social Services (MHSS), which are part of the ten identified services for the e-government transformation phase of 2014-2018. The output of this research is significant as it informs the design of Data-Driven business models or framework for implementation in digital governments.
AB - Digital government services are supposed to efficiently and effectively deliver value services to citizens and businesses. Currently, the citizens in Namibia are not getting value propositions from the currently implemented e-government services as the services are not citizen-centric. In this setup, each Office, Ministry, and Agency (OMAs) has its own applications which are not linked to other Ministries, that is, they operate in silos. As a result, other related institutions cannot easily access and use of their peers' data to deliver service to the citizens. Therefore, a study on "Towards A Data-Driven Innovation Business Model in Digital Government Services: A case of Namibia"was carried out. The purpose of the study was to survey the challenges faced by OMAs in delivering citizen-centric services in digital government. The study used a sample size of 47 respondents to obtain data using a mixed-method approach; qualitative and quantitative methods. The data collected via a questionnaire was analyzed with a theoretical, thematic, descriptive and inferential statistical analysis within the IBM SPSS, while data collected through interviews were analyzed with thematic data analysis. The study focused on the IT departments/divisions within the following OMAs: Ministry of Home Affairs and Immigration (MHAI), Office of the Prime Minister (OPM), Office of the Auditor-General (OAG), and Ministry of Health and Social Services (MHSS), which are part of the ten identified services for the e-government transformation phase of 2014-2018. The output of this research is significant as it informs the design of Data-Driven business models or framework for implementation in digital governments.
KW - Business Model
KW - Data-driven
KW - Digital government
KW - Innovation
UR - http://www.scopus.com/inward/record.url?scp=85101085838&partnerID=8YFLogxK
U2 - 10.1109/IMITEC50163.2020.9334105
DO - 10.1109/IMITEC50163.2020.9334105
M3 - Conference contribution
AN - SCOPUS:85101085838
T3 - 2020 2nd International Multidisciplinary Information Technology and Engineering Conference, IMITEC 2020
BT - 2020 2nd International Multidisciplinary Information Technology and Engineering Conference, IMITEC 2020
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 25 November 2020 through 27 November 2020
ER -
