The Strategy of Organizational Support Perception and Work Performance of Knowledge Workers: IT Outsourcing in the United Arab Emirates and Sri Lanka

This research critically evaluates how Perceived Organizational Support (POS) influences knowledge workers’ work outcomes in Information Technology Offshoring (ITO) in emerging economies in the United Arab Emirates and Sri Lanka using Structural Equation Modelling (SEM) with Confirmatory Factor Analysis (CFA). Adapting the POS theory to these specific contexts, a conceptual model is constructed through CFA, integrating variables from existing literature. SEM is then employed to assess POS’s impact on employee work outcomes in each country’s ITO sector. Combining empiricism and pragmatism, the study employs a research questionnaire aligned with prior research, adopting positivism. Despite organizational support practices in both countries, there’s limited understanding of POS impact. Key findings show ITO workers’ perceptions of organizational value influence work attitudes, shaped by individual and contextual factors. The proposed model emphasizes adaptable frameworks for changing ITO landscapes. Data collection focuses on IT offshoring workforces, with future research exploring cultural differences. By highlighting the contextual nuances of POS effects, this study informs practical ITO models and enhances investment appeal in Sri Lanka and the UAE.