Rethinking digital foci - what are the real digital needs of welsh tourism organisations?

Katarzyna Minor, Sheena Carlisle, Louise Dixey

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)

Abstract

The use of digital technologies is becoming more evident within the tourism industry, however it is characterised by different levels of usage between rural, small and medium organisations versus large, urban ones. This paper reports on findings of quantitative and qualitative research focussing on the mapping of the current digital proficiencies and future digital skills of tourism-related organisations in Wales. The results show that whilst the highest projected digital skills gaps in 2030 relate to emerging technologies such as AI, AR and VR, more pressing digital needs relate to the use of social media and online marketing. The study identifies lack of need, time and/or budget as main reasons for lack of digital engagement and training.

Original languageEnglish
Pages (from-to)188-203
Number of pages16
Journale-Review of Tourism Research
Volume17
Issue number2
Publication statusPublished - 7 Dec 2019

Keywords

  • Digital skills
  • Skills gaps
  • Training needs

Cite this