Exploring the facebook experience: A new approach to usability

Jennefer Hart*, Charlene Ridley, Faisal Taher, Corina Sas, Alan Dix

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

113 Citations (Scopus)

Abstract

The focus of this paper is to explore social networking sites such as Facebook in order to understand their recent success and popularity. Recent developments within Web 2.0 have provided users with more freedom to create their own unique user experiences. The conflict between traditional usability methods and user experiences are addressed through carrying out a Heuristic Evaluation to assess how well Facebook complies with usability guidelines and by conducting a user study to unveil unique user experiences. The findings of this study calls for a more holistic method of evaluation that redefines usability to encompass the user experience in line with future technology.

Original languageEnglish
Title of host publicationNordiCHI 2008
Subtitle of host publicationBuilding Bridges - Proceedings of the 5th Nordic Conference on Human-Computer Interaction
Pages471-474
Number of pages4
DOIs
Publication statusPublished - 20 Oct 2008
Externally publishedYes
EventNordiCHI 2008: Building Bridges - 5th Nordic Conference on Human-Computer Interaction - Lund, Sweden
Duration: 20 Oct 200822 Oct 2008

Conference

ConferenceNordiCHI 2008: Building Bridges - 5th Nordic Conference on Human-Computer Interaction
Country/TerritorySweden
CityLund
Period20/10/0822/10/08

Keywords

  • Evaluation
  • Facebook
  • Social networking sites
  • Usability
  • User experience
  • Web 2.0

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