Abstract
Omnipresent in everyday multitasking environments task interruptions are usually detrimental to individual performance. Here, we examined whether teaming up renders an individual less vulnerable to interruptions in complex and dynamic situations. We employed a microworld to simulate command and control in a crisis management situation and to examine the relative impact of interruptions on operators working in a functional dyad versus operators working alone. While task interruption was detrimental to efficacy in supervisory control of both single and team interrupted operators, the latter were less vulnerable than the former. However, teaming up did not translate into faster resumption time, a consequence of the overhead attributable to coordination and communication requirements of collaborative work. These findings suggest that in complex and dynamic environments working in a small team confers more resistance to task interruption than working alone and speed of interruption recovery is no guarantee of quality of recovery.
Original language | English |
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Title of host publication | 54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010 |
Pages | 1605-1609 |
Number of pages | 5 |
DOIs | |
Publication status | Published - 1 Sept 2010 |
Externally published | Yes |
Event | 54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010 - San Francisco, CA, United States Duration: 27 Sept 2010 → 1 Oct 2010 |
Conference
Conference | 54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010 |
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Country/Territory | United States |
City | San Francisco, CA |
Period | 27/09/10 → 1/10/10 |