Developing a Capability Maturity Model for Knowledge Exchange Dynamics Among Stakeholders and Universities: Evidence From Morocco Higher Education Institution

With the advent COVID-19 pandemic, it has been proved that we live in a VUCA world. However, humanity was able to sustain the pandemic through knowledge sharing with their peers. This proves that the organization needs to engage effectively with its stakeholders to maintain itself in the VUCA world. Higher Education Institutions (HEIs) are no exception in such a scenario. However, there are various enablers and inhibitors in knowledge exchange dynamics (KED) in a university setting. So based on this, the study develops an inhibitor-based model for implementing KED in university projects. The inhibitors are identified through a systematic literature review and validated by experts, such as academicians and their stakeholders. Prioritizing these inhibitors allowed the expert to concentrate on the most critical inhibitors using the Orders of Magnitude-Analytic Hierarchy Process. Using the priority weights obtained from the model, a capability maturity model is developed to assess a university's capability and maturity level for a successful KED. From the capability maturity model results, one can understand the specific inhibitors that act as a hindrance to KED and set agenda for improvement for HEIs.