Assessing Manufacturing SMEs' Readiness to Implement Service Design

Giulia Teso; Andrew Walters

doi:10.1016/j.procir.2016.03.063

Assessing Manufacturing SMEs' Readiness to Implement Service Design

Giulia Teso^*, Andrew Walters

^*Corresponding author for this work

Research output: Contribution to journal › Conference article › peer-review

10 Citations (Scopus)

Abstract

This paper presents the initial results of a wider research project that investigates how service design might positively contribute to the development of product-service systems within manufacturing small to medium sized enterprises. The paper presents the results of interviews with three firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework with nine dimensions that aims to aid understanding of a company's potential readiness for servitization through service design.

Original language	English
Pages (from-to)	90-95
Number of pages	6
Journal	Procedia CIRP
Volume	47
DOIs	https://doi.org/10.1016/j.procir.2016.03.063
Publication status	Published - 13 Jun 2016
Event	Product-Service Systems across Life Cycle, 2016 - Bergamo, Italy Duration: 20 Jun 2016 → 21 Jun 2016

Keywords

manufacturing
product-service system
PSS
service design

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10.1016/j.procir.2016.03.063

Cite this

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title = "Assessing Manufacturing SMEs' Readiness to Implement Service Design",

abstract = "This paper presents the initial results of a wider research project that investigates how service design might positively contribute to the development of product-service systems within manufacturing small to medium sized enterprises. The paper presents the results of interviews with three firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework with nine dimensions that aims to aid understanding of a company's potential readiness for servitization through service design.",

keywords = "manufacturing, product-service system, PSS, service design",

author = "Giulia Teso and Andrew Walters",

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AU - Walters, Andrew

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AB - This paper presents the initial results of a wider research project that investigates how service design might positively contribute to the development of product-service systems within manufacturing small to medium sized enterprises. The paper presents the results of interviews with three firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework with nine dimensions that aims to aid understanding of a company's potential readiness for servitization through service design.

KW - manufacturing

KW - product-service system

KW - PSS

KW - service design

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U2 - 10.1016/j.procir.2016.03.063

DO - 10.1016/j.procir.2016.03.063

M3 - Conference article

AN - SCOPUS:84978632009

SN - 2212-8271

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JF - Procedia CIRP

T2 - Product-Service Systems across Life Cycle, 2016

Y2 - 20 June 2016 through 21 June 2016

ER -

Assessing Manufacturing SMEs' Readiness to Implement Service Design

Abstract

Keywords

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