A survey of lean implementation gap analysis in public sector organizations

This paper is an endeavor to highlight/identify the areas of improvement in the production systems of typical public sector organizations in view of the implementation of Lean Manufacturing practices to improve Competitiveness. To serve the purpose, a survey has been conducted to get the consensus of managers belonging to various tiers of management of these organizations through responding to a questionnaire. This questionnaire, based on the importance of various features of Lean Manufacturing and their actual effective implementation in respective organizations, has been used to collect the data from which certain results have been inferred. The research signifies the fact that, although most of these public sector organizations enjoy the status of holding ISO Certified Quality Management System Standards, still there exists a capacity for Business Process Improvement in their production systems owing to various Lean Implementation Gaps and lapses. This can ultimately prove complementary to the policy of Continuous Quality Improvement and other principles of Quality Management System Standard.