Peer‐assisted student support at the university of glamorgan: Innovating the learning process?

This article analyses the overall performance of the Peer‐Assisted Student Support (PASS) Scheme in the Business School at the University of Glamorgan. Observations were made over a seven‐week period to measure the effectiveness of the scheme in terms of enhancing the student learning process. Weekly attendance was measured to establish patterns of demand in terms of age, gender and mentored subject area. Further quantitative and qualitative research was undertaken to provide an insight into the perceived benefits of the scheme in relation to student social development and academic performance. The empirical findings of this article show that PASS attendance is female dominated. Moreover, the research suggests that contrary to previous research, the majority of benefactors reside in the under‐21 age group. The findings also highlight that academic and laboratory‐based subjects are a considerable strain on PASS resources and more significantly superior academic performance is positively correlated with regular PASS attendance.