Assessing Manufacturing SMEs' Readiness to Implement Service Design

Giulia Teso; Andrew Walters

doi:10.1016/j.procir.2016.03.063

Assessing Manufacturing SMEs' Readiness to Implement Service Design

Giulia Teso^*, Andrew Walters

^*Awdur cyfatebol y gwaith hwn

Allbwn ymchwil: Cyfraniad at gyfnodolyn › Erthygl Cynhadledd › adolygiad gan gymheiriaid

10 Dyfyniadau (Scopus)

Crynodeb

This paper presents the initial results of a wider research project that investigates how service design might positively contribute to the development of product-service systems within manufacturing small to medium sized enterprises. The paper presents the results of interviews with three firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework with nine dimensions that aims to aid understanding of a company's potential readiness for servitization through service design.

Iaith wreiddiol	Saesneg
Tudalennau (o-i)	90-95
Nifer y tudalennau	6
Cyfnodolyn	Procedia CIRP
Cyfrol	47
Dynodwyr Gwrthrych Digidol (DOIs)	https://doi.org/10.1016/j.procir.2016.03.063
Statws	Cyhoeddwyd - 13 Meh 2016
Digwyddiad	Product-Service Systems across Life Cycle, 2016 - Bergamo, Yr Eidal Hyd: 20 Meh 2016 → 21 Meh 2016

Mynediad at Ddogfen

10.1016/j.procir.2016.03.063

Ffeiliau eraill a chysylltiadau

Dolen i’r cyhoeddiad yn Scopus

Dyfynnu hyn

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abstract = "This paper presents the initial results of a wider research project that investigates how service design might positively contribute to the development of product-service systems within manufacturing small to medium sized enterprises. The paper presents the results of interviews with three firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework with nine dimensions that aims to aid understanding of a company's potential readiness for servitization through service design.",

keywords = "manufacturing, product-service system, PSS, service design",

author = "Giulia Teso and Andrew Walters",

note = "Publisher Copyright: {\textcopyright} 2016 The Authors.; Product-Service Systems across Life Cycle, 2016 ; Conference date: 20-06-2016 Through 21-06-2016",

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AB - This paper presents the initial results of a wider research project that investigates how service design might positively contribute to the development of product-service systems within manufacturing small to medium sized enterprises. The paper presents the results of interviews with three firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework with nine dimensions that aims to aid understanding of a company's potential readiness for servitization through service design.

KW - manufacturing

KW - product-service system

KW - PSS

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DO - 10.1016/j.procir.2016.03.063

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