@inproceedings{14b70acbe44f44f8ae73c59b7757921c,
title = "Are you ready for a drive? User perspectives on autonomous vehicles",
abstract = "In this paper, we present preliminary results of a user research study investigating factors with high potential impact on user experience (UX) of autonomous vehicles (AVs). The study was conducted in Singapore with 29 participants in 10 sessions, each one lasting around 2 hours. Participants conveyed their requirements verbally, as well as visually through sketching. The extensive rounds of discussions revealed an underlying trend of general mistrust towards AVs expressed in three requirement categories concerning: safety, empowerment and interaction style. In response to these requirements, designers need to ensure the vehicle's reliability is {"}expressed{"} in users' {"}language{"}, passengers are allowed to have some decision power during navigation (despite the car being autonomous) and are able to interact with the AV in a flexible, easy and straightforward manner. We believe such design decisions would be beneficial to generate more trust towards AVs and improve the overall UX.",
keywords = "Autonomous vehicle, Empowerment, Interaction style, Reliability, Safety, Trust, UX, User research",
author = "Niculescu, {Andreea I.} and Alan Dix and Yeo, {Kheng Hui}",
note = "Publisher Copyright: Copyright {\textcopyright} 2017 by the Association for Computing Machinery, Inc. (ACM).; 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 ; Conference date: 06-05-2017 Through 11-05-2017",
year = "2017",
month = may,
day = "6",
doi = "10.1145/3027063.3053182",
language = "English",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
pages = "2810--2817",
booktitle = "CHI 2017 Extended Abstracts - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems",
}