An Explainable AI Solution: Exploring Extended Reality as a Way to Make Artificial Intelligence More Transparent and Trustworthy

Machine Learning (ML) and Artificial Intelligence (AI) have not only transformed the way we work (i.e. how we integrate information, analyse data, and how we make decisions) but also how organisations operate (i.e. adding new business processes and services etc.). In fact, many private, public and even third sector organisations are now capitalising on the true value of having systems that can learn on their own without any human intervention. However, with these benefits also come challenges regarding project productivity and collaboration. In detail, the need to explain how these systems work and how organisations interpret their output to achieve transparency and trust. This paper details the potential of using Extended reality (XR) as a way for enabling Explainable AI (XAI) focusing on the design and development of a novel XAI XR solution. The paper also highlights the ‘positive’ responses from an initial solution evaluation study noting participant’s impressions of the solution. It then makes recommendations for further research and development into the effectiveness of XR for explainable AI.